You have the right to exchange or return your ordered product within 14 days. The 14 day term starts from receiving the notice that the product has arrived at parcel terminal or a post office or in the case of courier service, when the package arrives at your address.
Purchased products can be returned within 14 days of the application for withdrawal is made.
The returned product must be undamaged, complete, unused and in the original package.
The customer will pay the cost of returning the goods.

Refunding the wrong or bad quality product

If the product does not correspond to the order or is defective, please inform us immediately, but not later than two months after becoming aware of the defect or nonconformity.
The seller may waive the requirement for the return of non-quality product.

Withdrawal before the execution of the order

If you wish to cancel an order after the payment for the products, but before delivery of the goods, please report immediately to
Please indicate your order number and add your contact details (name, surname, order number) in the e-mail.


In case of contract withdrawal we will refund you the purchase price of the goods with the delivery charge to you no later than 14 days from the date of withdrawal petition reached us. Money will be refunded to withdraw from the statement given in the current account.
The seller has the right to delay the return of the amount paid until you have returned the product or you have filed a proof of return.