Terms and Conditions

Terms and conditions

1. Validity and scope of application

1.1 These terms and conditions apply to all legal transactions between the Buyer (hereafter Buyer), when they shop via the www.eladoreruffles.com website at the online store and the seller, EladoreRuffles (Liepdārzi 15, Baldones nov. Latvia, tel. +37120529896, e-mail: info@eladoreruffles.com, hereafter Vendor).

1.2 In addition to Terms and Conditions, the legal transactions concluded in shopping at the online store, are subject to the laws of the Republic of Latvia.

1.3 Vendor reserves the right to change the Terms and Conditions and the price list, in order to ensure the development of the online store and its best and safest use. The changes in the Terms and Conditions and in the price list take effect the moment they are published at eladoreruffles.com. In case the Buyer completed their order before the changes in the Terms and Conditions were enforced, the Terms and Conditions in effect at the time of the order apply, except when the laws or Terms and Conditions see otherwise.

2. Pricing

2.1. All product prices at the online store are in euros

2.2. Shipping cost is added to the price of the purchased items. It will be calculated in the Buyer’s shopping bag after choosing the delivery option.

2.3. Vendor reserves the right to change prices. In case the order was processed before the price change, the price in effect at the time of the order will apply.

3. Shopping bag and how to order

3.1. Buyer’s shopping bag is created when they click on “Add to Cart”.

3.2. The quantity of items in the Shopping bag can be changed in the box “Quantity”. To purchase the item, click on “checkout”. The Buyer is then transferred to the checkout page.

3.3. You can order as an unregistered guest and also with a registered account. All the fields required on the checkout page have to be filled and the button “Place Order” clicked.

3.4. Fields on the checkout page have to be filled with care, since fast and uninterrupted delivery depends on entering accurate and correct information. Vendor does not take responsibility for unfilled orders or other consequences due to the incorrect data entered by the Buyer.

3.5. Contract of sale is considered concluded and the order will be processed when it has been placed and the sum of the order total has been transferred to the Vendor’s bank account.

3.6. All product photos at the online store are illustrative and may differ from the actual product. Product descriptions at the online store may not be complete.

3.7. Customer service operates on weekdays from 10am to 5 pm. Contact telephone number is +37120529896.

3.8. Customer service operates in Latvian, Russian and English.

4. Payment

4.1. In order to make the payment, choose the payment type on the payment information page. Invoice is e-mailed to the Buyer as an order confirmation after placing the order. Buyer must double check whether the data on the invoice matches the order.

4.2. Types of payment:

4.2.1. Via Stripe. Information: www.stripe.com, via credit card: Visa, Master, Maestro 

4.3. Payment terms:

4.3.1. Payment term advance payment 100% – 100% of the invoice total is paid upon placing the order.

5. Product delivery and shipping

5.1. Suitable delivery method can be chosen when placing the order:

5.1.1 Latvia Omniva parcel terminal or DPD parcel terminal – orders are delivered to the parcel terminal location selected at the time of placing the order. Delivery cost is added to the order. The Buyer receives a message about the dispatch via e-mail. When Omniva or DPD has been selected as a delivery option, the package is delivered to the parcel terminal within 7 working days of receiving the transfer to Vendor’s bank account.

5.1.2. OTHER COUNTRIES Latvijas pasts post

Orders are delivered to the corresponding post office location to the address selected on the order. Ordered items are delivered within 28 working days of receiving the transfer to the vendor’s bank account. You will receive a note from the post office about the parcel arrival.

5.2. In order to avoid delays and errors in delivery, the Buyer is advised to double check their contact details upon placing the order. Vendor and the courier companies are not liable for delays and errors in delivery that occur due to the inaccurate or incorrect data presented by the Buyer at the time of placing the order.

5.3. Items displayed in the online store are usually in stock. Vendor will notify the Buyer via e-mail or telephone within 2 working days of receiving the payment when the item is out of stock and the order cannot be completed and proposes a new delivery time or a chance to replace the item with a product of similar price and quality. In case the Buyer does not want a new or a replacement product, the amount paid to Vendor (including the delivery cost) is refunded within 14 days.

5.4. Customs and import duties

Various customs and import duties may be added when sending goods, which must be paid on the arrival of the parcel in the country of destination. These duties are paid by the receiver of the parcel. As the tax and customs policy may vary greatly in different countries, we recommend you to turn to the local customs or tax board’s representation for additional information.

6. Cancellation before the order is completed

6.1 When Buyer wishes to cancel the order after it was placed and before it has been completed, they must immediately contact Vendor in writing by sending an e-mail to info@eladoreruffles.com. The e-mail must contain the number of the order to be cancelled and Buyer’s contact details (name, surname, date of placing the order, phone number).

6.2 When cancellation request reaches Vendor after the order has been completed by Vendor, the cancellation proceeds according to the chapter “Right of withdrawal” in the online store Terms and Conditions.

6.3 Upon cancellation, the paid amount (including delivery cost) is refunded to the Buyer’s bank account within 30 days of receiving the cancellation notice.

7. Right of withdrawal/returns

7.1 14-day right of withdrawal is applicable on all orders from the online store.The 14 day term starts from receiving the notice that the product has arrived at parcel terminal or a post office or in the case of courier service, when the package arrives at your address.

7.2 Returned product must be undamaged, complete, in the original packaging and unused. Buyer must open the product package with care and leave it undamaged for the right of withdrawal to apply.

7.3 To request withdrawal, the Buyer must present a withdrawal request to Vendor within 14 days of receiving the item by sending an e-mail to info@eladoreruffles.com and return the product to Vendor within 14 days of presenting the withdrawal request.

7.4 In case of a withdrawal, Vendor transfers the paid amount back to the Buyer into their indicated bank account within 30 days of receiving the withdrawal request, but no sooner than Vendor has received the returned product.

7.5 Return costs are paid by the Buyer.

7.6 In case it becomes evident that the returned product does not comply with the conditions set in paragraph 7.2 in the online store Terms and Conditions, the money will not be refunded and the returned product will be stored at Vendor. All costs related to storing and returning the product will be covered by the Buyer.

7.7. Measured items cannot be returned, except for when they have a defect.

8. Return of products not conforming to contract terms

8.1. Vendor is liable for the product that does not conform to contract terms and has defects which appear within 2 years of delivery to the Buyer.

8.2. Vendor is not responsible for the defects that have occurred after the transfer of goods to the Buyer.

8.3. Buyer must inform Vendor of product nonconformity or flaws within 2 months of discovering the defect by sending an e-mail containing order exchange/refund request form to info@eladoreruffles.com or calling +37120529896.

8.4. If product does not conform to contract terms or has a defect, the Buyer has the right to request the replacement of the product with a conforming product with no defects or to withdraw from the order and return the defective product on the cost of Vendor .

8.5. When returning a defective product, the amount paid for it (including the delivery cost) is transferred to the bank account indicated by the Buyer within 30 days of withdrawing from the order and receiving the withdrawal request.

8.6. In addition to filing claims, the Buyer also has any other statutory rights to seek judicial remedy.

9. Vendor rights in case of withdrawal

9.1. Vendor has the right to withdraw from the order, if:

9.1.1. Buyer does not pay the invoice on time;

9.1.2. Buyer does not pick up the item on time;

9.1.3. Ordered items are out of stock.

10. Processing of personal data

10.1. The seller has the right to process personal data and orders submitted by the customer in accordance with the applicable legislation to the extent necessary to perform the order placed by the customer in the online shop.

10.2. The principles for processing of personal data is described in the Privacy policy.

11. Liability and force majeure

11.1. Vendor assumes responsibility to the Buyer and the Buyer assumes responsibility to Vendor for damage caused to the other party by violating the current Terms and Conditions pursuant to the instances and extent set in the valid legislation of the Republic of Latvia.

11.2. Vendor is not liable for the damage or delay in delivery to the Buyer when the damage or the delay is caused by a factor Vendor could not affect and that was unforeseen and could not have been foreseen by Vendor (force majeure).

11.3. Vendor is not liable to the Buyer for the cost of procuring and maintaining the device data communication system necessary for the use of the online store and other expenses related to the use of the online store.

12. Other conditions

12.1. All other matters not covered by the Terms and Conditions are handled pursuant to legislation in the Republic of Latvia.

12.2. Buyer is responsible for reading the Terms and Conditions.

12.3. When ordering, checking the box “I have read and agree to the website terms and conditions” confirms that the Buyer has read, understood and agrees with the Terms and Conditions.